With software company Netcracker Technology, whose Netcracker Revenue Management platform the enterprise service provider has chosen as its sole billing platform going forward, Spectrum Enterprise is maintaining and growing its long-standing relationship.
In the meantime, Stephanie Babin was promoted to Senior Vice President, Billing Strategy and Design by Spectrum’s parent company Charter Communications. Babin will continue to reimagine the customer billing experience while assisting in the creation of a converged customer ordering platform for Charter’s cable and mobile products.
Regarding Spectrum’s Netcracker move, the company said in a statement that the provider is moving from multiple billing solutions to a single billing platform will allow Spectrum Enterprise to improve operational efficiency and streamline its change management procedures for quicker go-to-market support. The company also added that customers new to the Netcracker platform will profit from more thorough invoices that give them more knowledge about their goods and services.
“We’ve successfully used the Netcracker billing platform for many years, so it is a smooth transition to use them for all of our enterprise customers,” said Greg King, Senior Vice President, Client Operations and Experience for Spectrum Enterprise. “Netcracker’s extensive experience, the richness of the platform’s feature set and functionality, their deep knowledge of our customers’ needs, as well as long-standing history with Spectrum Enterprise make me confident in our choice.”
Back in January, Netcracker, an NEC subsidiary, won a Fierce Telecom Innovation Award for Cloud Services.
“We could not be more proud of the confidence that Spectrum Enterprise has placed in us to help service their customers,” said Rohit Aggarwal, general manager at Netcracker, in a statement. “We are honored to help Spectrum Enterprise deliver an improved customer experience while streamlining and optimizing its billing operations.”
Regarding the Babin promotion, she was previously employed by Charter from 2005 to 2012, and after working for Comcast for a while, she returned to Charter in 2021.
“Stephanie’s expertise, strategic mindset, and deep industry knowledge have resulted in major advancements to our billing strategy and design, which have directly contributed to our company’s success in the marketplace,” said Cliff Hagan, executive vice president of Customer Operations, to whom Babin reports. Her new position will broaden her responsibilities across our organisation and contribute to the development of creative solutions to improve the experience of our cable and mobile customers while continuing to lead the development of our diverse company’s billing strategies.