Liberty Defense has named Noble IQ as its U.S. installation and service partner for HEXWAVE, the AI-enabled walkthrough screening system. The announcement sets Noble IQ to handle nationwide installs, operator training, maintenance, and 24/7 technical support.
Liberty Defense framed the agreement as part of a push to scale deployments across high-traffic sites where threat detection is becoming standard. The partnership is formalized as a strategic partnership with Lexington, Kentucky-based Noble IQ.
Noble IQ brings experience supporting detection and analytical equipment for defence, homeland security, and first responder customers. That profile matches HEXWAVE’s target environments, including airports, stadiums, and public buildings. Around-the-clock service can be critical for screening points that operate beyond business hours. Liberty Defense highlighted a single point of contact for support to reduce downtime.
Service model targets uptime and scale
The service scope covers site readiness, device placement, operator onboarding, and lifecycle care. In practical terms, that ties product performance to field execution, which often determines project value. The 24/7 call centre model aims to shorten recovery times after faults, improving throughput. It also supports standard operating procedures across distributed estates.
Noble IQ set out its role in clear terms. “We are pleased to partner with Liberty Defense to provide installation, training, and ongoing support services for the HEXWAVE system,” said Jon Terpening, VP of Public Safety, Sustainment, and Training. Terpening pointed to a track record with government and first responders. That background suggests familiarity with formal service levels and audit requirements. It also signals a workforce already cleared for sensitive sites.
Liberty Defense pitched the agreement as part of a growth plan anchored in delivery. The move shifts emphasis from engineering to replicated deployment and consistent service. In the press release, Bill Frain underlined support as central to adoption and customer retention.
“Ensuring that HEXWAVE systems are supported by professional installation, training, service, and round-the-clock technical support is essential to our growth strategy,” said Bill Frain, CEO of Liberty Defense.
Implications for U.S. deployments
For operators, the pairing connects an OEM with a single service integrator across the United States. That can simplify procurement and reduce variation in training and maintenance. It also supports faster rollouts by standardizing surveys, installs, and acceptance tests. Fewer handoffs often mean lower risk of schedule drift. By formalizing after-sales care, Liberty Defense is betting service will help convert pilots into long-term programs.
HEXWAVE targets both metallic and non-metallic threats using imaging and software. In crowded spaces, short screening cycles are essential to meet peak flows. Service assurance can be as important as detection accuracy in these environments. The partnership is designed to address both sides of that equation through coordinated delivery and support.